I have known Kay professionally for over 20 years and have conferred with her on hundreds of workers’ compensation classification and audit issues. Kay and I have also participated in several classification or audit appeals at the California Department of Insurance. Throughout our professional relationship Kay has impressed me with her personal integrity and her commitment to fully understanding the classifications and audit rules contained in the Uniform Statistical Reporting Plan, and ensuring that they are correctly and consistently applied. Kay is committed to ‘getting it right,’ not just getting it done, and this is evidenced in her commitment to ongoing professional development and education.

–Brian Gray, Director, Classification Education and Development at WCIRB California

Expert Audit is by far the best company Pacific Comp has ever worked with. Your dedication to excellence, your customer service and time service are above and beyond all other vendors. You have covered for a sudden retired auditor’s work, handled rush audit requests with no push back at all. You always take ownership of every audit and dispute…

–Joan Rubash, AVP Premium Field Audit, CA Region CopperPoint Insurance Company

After an annual Workers Compensation audit, we received a billing for an additional $1,248,847 in premiums! Our broker put us in touch with Kay. After a detailed review of the audit, Kay interacted with the insurance company at the Premium Audit, Underwriting, and Collection department levels. Using accounting standards and WCIRB rules, she disputed the audit and challenged the company’s findings relating to the inclusion of subcontract labor. Through Kay’s efforts we saw substantial reductions in the company’s claim against our company – hundreds of thousands of dollars! I highly recommend Kay as an effective tool in reviewing and resolving audit disputes.

–Jackie Friedrich, BCM / Friedrich Enterprises.

Kay’s business name is apropos to her skills. She is indeed an expert in many areas of workers compensation insurance. In addition to extensive audit skills, she brings a vast knowledge of legal, regulatory, dispute resolution and professionalism to her clients. Kay also attends industry seminars to keep her knowledge growing and up to date. (I don’t endorse everybody, and I always been impressed by your professionalism, technical expertise, and mountain climbing!)

–Paul Brundage, Retired WCIRB Quality Assurance Director,
Classification and Test Audit Division

Because of Kay’s expertise and her detailed and thorough audit, our premium dispute was resolved quickly, resulting in a premium reduction of over $20,000.

–Paul Solomon, President ERE, Inc.

Right from the start, Expert Audit Services impressed us with their expertise and professionalism. From the quality of the audit report, delivered in a timely manner, to their helpful, knowledgeable, friendly staff, Expert Audit Services has provided Everest National Insurance with excellent “best in class quality” independent auditing and expert witness services.

–David Guman, Premium Audit Director, Everest National Insurance Company

In my capacity as a CA Department of Insurance Fraud Investigator, I had the pleasure of working with Kay on a number of Premium Fraud cases. Knowing what information was most pertinent, Kay provided a thorough analysis of the case with great attention to detail. She’s professional, intelligent, technically knowledgeable, and has a great work ethic.

–Tena Wong, Retired CA DOI Fraud Investigator

Kay Payer is at the top of her “class” in the field of premium audit. She has a proven track record of resolving highly complex payroll and classification issues.

–Heywood Friedman, Esq.

I can’t tell you how much it helps being able to rely on you to support your work. I can’t do that with my other 2 vendors because 9 times out of 10…they are just plain wrong.

–Ally Dawson, Premium Audit Manager, Pacific Compensation Insurance Company

I truly feel that if we’d had you as the auditor from the start we wouldn’t have gone through this ordeal. 

–Raylene D. Prout, Director of Human Resources / Water Solutions Business

Thanks for the insight, I really appreciate the extra effort you and your team put into our audits.

–Debbie Sidley, Audit Manager, Worker’s Compensation Division Arrowhead General Insurance Agency, Inc.

Following up on our conversation, the revision for Xxxx Xxxxd Xxxxxx resulted in RP of $30,959 as compared to the original audit, which resulted in an AP of $191,259 which is 376% of the estimated premium. Your time and efforts spent working with the insured on properly reporting their payrolls by classification saved them significantly! Thank you again for your time and hard work with this insured! It is greatly appreciated by myself and the entire Everest Premium Audit team!

–Danielle Pennison, MBA, Premium Audit Director, Everest Insurance

I am Candy’s manager and I wanted to reach out and thank you for your efforts in the resolution of the Xxx Xxxxxxxxxxxxxx matter. Candy, Ilya & Ben had nothing but great things to say about you, your report, and the valuable contributions you made at the mediation. I reviewed your report and thought it was both detailed and easily understandable for professionals outside of the insurance industry. Are you able to act as an expert witness nationwide if we have additional cases in the future?

–Justin Gauthier, CPCU, Accounting Manager, Collections, Liberty Mutual Insurance, Helmsman Management Services

Thank you so much… this is EXACTLY what I need. Expert Audit is my favorite Vendor. Let’s just say when I see the audit is from Expert, I can breathe easy I have a good audit.

–Tammy Knight, Large Account Audit Review Specialist, Premium Audit Department, Everest Insurance